Refund policy

We're happy when you're happy!  As a small business, we make everything in small batches, by hand, with no preservatives.  We always strive for perfection, but when we miss the mark we want to make it right.  We'll work with you to solve any issues that may arise with your order.  We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund for items that are damaged in shipping or spoiled.  Please note that we can't offer refunds based on taste preferences.

To initiate a product refund, please email heather@piedmontprovisions.com  and let us know what went wrong.  To be eligible for a replacement or refund for damaged or spoiled items, please document the problem with a photo of the issue and send it to heather@piedmontprovisions.com.  If you have an item damaged in shipping, please take a photo of the box and the damaged product inside.  That helps us with insurance claims! You’ll also need the receipt, order number, proof of purchase, or name of the purchaser. 

You can always contact us for any return question at heather@piedmontprovisions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received your email, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at heather@piedmontprovisions.com.